Please No Pickle Waffles

Right now I am doing a bad thing: I have three phone calls to return and I am writing instead. Both of these things are important, but not returning calls is the business equivalent to having someone knock on your window, peering into the shop, unable to get into your business because you’ve locked the door.

Now, I’ve been promising myself to get back into the blogging spirit of things for some time, so this counts toward business goals: preventing burnout by having a bit of fun. But there are slots to fill. So this, and then.

One of the biggest things that has changed for me in my nearly 15 years of practice is my system of checks and balances: personally and professionally. I need them, else I flounder. When you get lopsided — easily angry or too needy, too busy or not busy enough — what do you do? How do you get back on track?

At moments like these, I think about Gordon Ramsay.

If you aren’t familiar with this purple-faced, pompous, punitive Brit chef, perhaps if I strung together length of profanities here and brandished some cutlery…

Oh yeah. That guy.

“Ramsay’s Kitchen Nightmares” “Hell’s Kitchen” etc. The blond dude in the chef jacket screaming at people in the kitchen.

No he’s not nice at ALL. But behind the sensational, savage take-downs, is a passionate man. He cares: a lot: about good food. Good service. Good work ethic. (this is more obvious in his BBC programs, so don’t let his Fox persona totally alienate you: his earlier shows convey more ardor despite the persecutions. Sort of like the Zen Buddhist master who goes around smacking students with a stick while they’re meditating.)

Often (and it’s painful to see) he upbraids a well-meaning but misguided chef who’s turns out entree after entree of hopelessness, stuff they learned in school or dreamt up on their own: maraschino cherry chicken. Minced steak with lima puree. Pickle waffles.

“C’mon, mate, what the f*ck are you playing at?” he’ll roar. “Nobody’s going to eat that or want it in this town! Can you make me: a roasted chicken? Just a roasted chicken with a few nice sides?”

He has some Kitchen Rules, most of which are surprisingly adaptable to good massage therapy practice. Here’s a good article: offering “100 Curse Free Lessons from Gordon Ramsay” in building software. These are 100 points that are easily transferable to any industry one cares about: software…food…massage.

Gordon slams people around because he gives a sh*t, mate. Could you or I tolerate that? It would be hard. Maybe not necessary. But it gets me thinking.

We don’t have the Gordon Ramsay equivalent for massage therapists? (“Writing a Blue Streak” comes close and I thank and bless you Allissa.) But maybe we bloody well should, because massage is a lot closer to giving someone a cup of coffee than it is to writing a prescription.

We serve others: and when that service is poor, business dries up, or never really takes off. Like chefs, we massage therapists can get all dreamy and unrealistic about our work, sloppy in our execution and even disrespectful of the very people we say we want to please: our customers.

I like to bring up restaurant work as an apt correlative for massage therapy practices (“On Serving: Table to Table” was one such attempt) because I care about both fields. I was a server for only four measly years but did it in one of the most lauded, established restaurants in Belfast Maine: Chase’s Daily.

My worst days as a server were the ones I got too personally involved. I was really in to my own self, my own sense of fairness, and not keeping my eye on the prize: the scope of the day, and turning over tables. That was my job. Being imperceptible yet personal in my work: my job. Keeping things moving =  job.

Like a good meal, a good massage sells itself. It needs no promotion. You don’t have to pull out the words. People who like your work will be more than happy to put the words out there for you: online, in print, and that most prized possession of ANY entrepreneur (you do see yourself as an entrepreneur, right? Especially if you’re in business for yourself?) : positive word of mouth. Out there on the street. Working for you 24-7.

When you are the best practitioner on more than one person’s lips, you are an overnight success, even if it takes more than 10 years to get there.

Years of showing up, honing your craft, being there when no one is there, being there when you are tired and everyone wants something from you, returning phone calls (that reminds me), not getting distracted by ambiance or retail or modalities or minutia (ahem, self). Not being romantic about your work, or believing your own hype.

It means no new modalities until you’ve got the perfect massage in your hands. Setting boundaries and refusing to be shoved around: either by your clients or your own sense of self. It means having your customer relations schtick down pat.

It means: a nice roasted chicken with some sides. And no pickle waffles.

I’m all for continuing education, changing up your sessions, offering 1 or 2 new treatments, rethinking your client base and getting new linens (for crying out loud!) but what people really want is reliable good service. Over and over. Month after month. Year after year.

Don’t change it up on me all the time and think it’s better. Give me one simple thing and make it excellent.

Do your side work – all of it.

And don’t give up.

 

 

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It’s a Personal Thing

“Oh well. That’s a relief. We’re on the same page with that, too!” My new client sat back in his chair, and I thought I noticed his eyes go a little pink. I found it meaningful as well: it had taken a little time, but in under 12 minutes he and I got two very important things squared away: pressure level (firm, but not deep) and talking during session (none please).

I was happy for him, but sad. I knew this man had been getting massage for years. For years, receiving massage therapy, and no practitioners had this discussion with him?

Yes, yes, we want our clients to tell us what they need. “Just let me know,” we encourage them warmly, but the last time you had a massage how easy did you find it to communicate your needs when you’re already on the table? When I get there, I’m hesitant: I find it’s not easy.

My experience with this first-time client sharpened my already strong opinions about how to present one’s work to one’s clients. I’ve been a practitioner for 15 years, had a lot of massage myself, made regrettable mistakes but learned even more from other practitioners I’ve traded with who were good at what they did but had breathtakingly shoddy intake and outtake skills.

In brief, here it is: most clients are not interested in whatever technique you plan on using. If it requires dramatic bolstering, draping, stretching, give them a head’s up, but no need to explain constantly. Nor do they want to know about your next workshop, a meaningful experience you had with another client, or your favorite pet.

Rein it in. Err on the side of saying less, so you can hear more.

The difference – to me – between a good practitioner and an excellent one, one you can’t wait to recommend to others, is how well that practitioners listens. I’ve had plenty of massage from individuals who addressed my issues but who simply were not interested nearly enough in what I wanted, not picking up on my body language or hearing my voice. They steamrollered me with their personality. And they talked. A lot. It was not an experience I wanted to repeat.

How to get to the heart of the matter, then, even before you lay hands upon it?

I suggest getting personal.

This might seem an odd suggestion but look at what you’re doing: you’re massaging a person. For an hour. Maybe an hour and a half. They are mostly naked, strategically covered, and they are dozy. What is more personal than this? Other than bathing someone, or feeding them?

Here are some standard questions I ask. Depending on the answer I get, it invokes other questions…

Are you usually warm or cold?
(One of THE most important questions you need ask. If your client is cold at all, they will not relax. Also, if they’re sweating, they won’t relax either.)

If I use hot towels or essential oils in session, would that be alright?

What kind of pressure feels good to you? Do you know?

Do you want silence?
(I’m a non-talker and try to get that clear up front. A few exchanges is fine but I can’t concentrate if my mouth is going.)

Are there any parts of your body you don’t want me to touch?
(aside from the obvious of course) (sometimes I need to explain it anyway, for people who’ve never had a massage before and really don’t know what a professional’s parameters are.)

Be curious. It’s a fine quality in an MT. Listen. Find this person, who will soon surrender their body to your care for the next duration, utterly fascinating. Does their nose drip when prone? Tuck a tissue into one of their empty, up-turned hands. Do they have a persistent cough? Proffer a mint. Light too bright? “Would you like an eye pillow?” Is the music okay? “Maybe something more lyrical, less chant-y…”

By the way this is a good practice to get into not only with your first-time clients, but your regulars as well. Never assume you know. After 7 weeks, 7 months, 7 years, check in with them again: are they still getting what they need from the session? One of the fastest ways to breathe life into your practice is to see every client as if you’ve never seen them before. Ask them questions you haven’t in a while.

In short, take your client by the hand and lead them to the dance floor. You lead, they follow. Make yourself trustworthy: a little communication goes a long way. Notice them, the way a good server respectfully observes her customers, anticipating their every need, noticeable at key moments but most of the time, not noticeable at all.

When you have that kind of trust from your client, you might wander into the weeds and stars to that place where alchemy occurs, and where words no longer form. Just you, and the client, and the music.

Love as technique

I had an alarming phenomenon visit me while I was in massage therapy school, during student clinic. In even those rigorously managed and strict environs – and I in my white monogrammed polo, khaki pants, hair pinned back and clipboard in hand – it arrived with enough frequency that I started to wonder if there was something wrong with me.

Gradually, with complete strangers from the Cambridge area, when I actually relaxed for a few brief moments, I felt love. Not a tame, generalized sensation of general bonhomie and good will towards this person who willingly let my novice, nervous hands knead their frame, but startlingly strong, unmistakeable love: breath-taking and untoward.

I remember one moment in particular when I needed to take my hands off my client and shake my head a few times, just to snap out of it, if I could. Didn’t work. I got back into my routine, bearing up under the strain, cross from being harassed, and hoping eventually it would go away.

Nearly 15 years and countless massages later, I got my wish. The stress of setting up my practice a few times, until it took; worrying about how I was going to get enough clients in this small town on the north coast of Maine, and then, once getting them, worrying how I was going to have the strength to see them all; taking the ardent work of my hands and turning it into a reliable commodity, have all worked that blazing affection right out of me. I’ll admit it. I’ve been afraid, in recent years, of burning out.

Enter continuing education: through conversation, books, workshops, social networking and good old-fashioned questioning. Where did that messy, divine, fiery tenderness go? Could I retrieve it from some shunted layer, deep within?

My last year of school, one of the faculty at the Muscular Therapy Institute – Erika Baern – had a few massages from me. I revered her, but she seemed very professional, almost to the point of being grim, so I reined in my adoration as best I could, trying to be quiet in her presence and learn from her by osmosis.

I wasn’t sure I had made any impression on her, even though I deeply wished I had. But in the final week of school I received a bound packet of articles from her in my student mailbox. “Kristen: I think you should read these. Erika.” This was the encouragement I had been looking for, and my first introduction to David Lauterstein.

David Lauterstein at a Deep Massage workshop in Oct. 2013

David Lauterstein at a Deep Massage workshop in Oct. 2013

David is a educator, practitioner, author, writer and musician. He was inducted into the Hall of Fame in 2011, is co-founder of The Lauterstein-Conway School of Massage in Austin, Texas, and published “The Deep Massage Book” in 2012.

He has an international teaching schedule, offering Deep Massage workshops, and came out with (one of my favorite) music CDs, “Roots and Branches,” of his acoustic guitar music played live in the studio alongside massage being performed – “so we would have a music that actually arose from massage itself.” he says on the TLC site.  He also has a killer FaceBook page: Deep Massage Book.

Each one of us deserves to have teachers in our lives who by their mere presence  are instructive and nurturing; who meet us where we are, whether total newbie or tired pro; who inspire devotion through a terrific combination of deep insight, concise correction and weird humor. David has been one such for me.

The reason I locked in on his writing from the get-go is his inclusion and defense of the energetic components of massage therapy. He teaches Zero Balancing and this informs Deep Massage; I am a Reiki Master/practitioner, so our frequencies hum on the same pitch when it comes to looking at our clients through more than one lens (a prism is more like it).

It’s been a long time since student clinic, but because of reading Lauterstein’s work (I also highly – highly! – recommend his “Putting the Soul Back in the Body“) I’ve been reassured there was a place for that strong ardor, and my line of work was the perfect place to feel it.

What I’ve learned from continued study with Lauterstein (and also Tracy Walton‘s oncology massage writing and training):  that what we sense in session may be just important to what we do: that who we are as a practitioner has everything to do with how the client experiences the success (or failure) of being “met”: that while we must master techniques, understand physiology, identify pathologies and know anatomy, the openness of our heart – the tenderness and love we feel for our client – is where our true power lies.

In my next blog post I will describe my understanding of the phrase “Get behind your work,” which I got from my most recent workshop with David, and one that I see as both command and consolation.

What do we pray for?…Finally, alchemy. It is NOT up to you. I wish it was, but it’s not…the body contains all of the healing substances it needs already. The person contains all the healing substances it needs, they just don’t notice it. We are there to just help them become aware. I want people to realize they’re miraculous.
– paraphrased from David Lauterstein’s Deep Massage training at Down East School of Massage in Waldoboro, Maine.

To market, To market

I was asked in a previous blog why I haven’t written about how I market my business, and how I have accrued my client base. Honestly I only have two bits of advice and they aren’t what you think they are.

I have a successful massage therapy practice, by all standards. I work in a small rural town on the coast of Maine, the great frozen north, getting warmer all the time. In my busy season (July through early October) I see on average 15-18 clients a week. The rest of the year, I average 8-12 per week, barring blizzards, flu or everyone going on vacation all at the same time.

August/September I’m flush. March/April I’m broke. It’s a success.

I’m blessed with drive, stamina, a good head for business, and, by far the most helpful thing of all, I was an English major in college. Which means I can write killer brochures, web content, newsletters and holiday postcards.

(*note – this is the only real marketing advice I will give: IT’S IN THE WRITING. Clients test drive your work long before they ever meet you in person: GET A GOOD WEBSITE. Here’s mine. I always ask new clients “How did you find out about me?” and I get two answers “Someone in town told me about you” and/or “I found you online and I liked what I read.”)

I am my own boss, employee, janitor, marketing director, educational consultant, administrative assistant, dishwasher, community outreach director and bookkeeper. It gets schizophrenic.

Here are two of my brochures, my biz card, the cards of others I recommend, and a good luck rabbit I got in Philly a few years ago.

Here are two of my brochures – one for my massage therapy practice, the other explaining the benefits of oncology massage, my biz card, the cards of others I recommend, and a good luck rabbit.

I work when I don’t want to. I work packed, intense days where I sit down only for 2 reasons: to work someone’s head/neck/upper chest supine, or to use the john. I give myself holidays off, but I still do 10, 12 hour days on occasion.

I wanted a massage practice and after 13 years full of doubts, fears, fatigue and tears, I have it. I now want new things for my practice, but I aimed the arrow and hit a bulls-eye. Blessed be. Here’s how it happened:

If you want clients, you have to work. For me — and maybe this is because I come from a long line of glum tireless Anabaptist farmers – there is no stronger incentive than being poor to sink everything you’ve got – your whole mind, body and spirit – into your practice, and make it happen. I have a dark side. This is one of the ways it serves me.

Nothing but massaging lots of people, as much as I could, even when I didn’t think I could, over and over, with consistency and ardor every time that client came in, made things get better. That means: seeing clients. Which only happens if a) they know you exist b) they can get in touch with you c) you respond to them and d) get them scheduled.

It’s work. Massaging someone is bliss; but getting them in your office and on your table is work. For every fifteen business cards you hand out, maybe one person will contact you. Get used to disappointment. And keep putting yourself out there.

If you have other options, you’ll take them. If there isn’t anything else, then you will stick with what you’ve got. Is massage what you want to do? Don’t let anything deter you: not your spouse’s plentiful income which makes your work unnecessary, not calls from your previous employer, not your deep desire to just be left at home puttering among the flowers.

Sometimes that gets decided for you: I had nothing else: no easier career, no part-time work that really satisfied, and no one to bail me out if I failed. I was a server at a popular restaurant in Belfast, Chase’s Daily, for four years.  I needed that work bad, to help me while I built my practice, but I knew eventually I had to quit.

In the movie “Living in the Material World,”  Olivia Harrison says, “What’s the secret of a long marriage? You don’t get divorced.” This is true of long-term relationships: with another person, a creative endeavor, or a career. You show up. Even & especially when you don’t know why.

Eventually the clients come, and the money, but actually you became a smarter, humbler, hungrier, and devoted person in the process, and THAT’S what people respond to: who YOU are. That’s an irresistible magnet, and it pulls people in faster than any marketing plan.

If there’s something inside you that always says, “yeah I love this,” hang in, dig in. You’ll love it even more in a short while. Even and especially during those short contemplative moments on the john.

How Little We Know

Here we are, the “end” of summer, and some of us wax nostalgic already for the season gone by. Never mind there’s still plenty gorgeous warm days ahead: we’re longing, pining, for all that’s gone, for all we didn’t do.

If you’re not careful, you just become a waxer and a piner. As if there were some L.L. Bean catalog photo spread that we’re all subconsciously aiming for. It slowly creeps into every facet of your life: all the fresh blueberry pancakes you didn’t eat. All the hot weekends you didn’t make it to the beach. The live music you missed along the harbor. The full moons, the rising suns.

Maybe because you were working 10-hour days all during June, July and August, huh? Maybe because your mom got real sick and you needed to be with her: a lot. Maybe you adopted a puppy, and puppies need care 24/7. Maybe you just don’t like crowds. Anyway, it’s over now, and you didn’t “have it all.”

Ahhh, alas. Alack.

Bummer, dude.

But don't make it sad, Cricket. I don't feel that way.

But don’t make it sad, Cricket. I don’t feel that way.

Over the years my practice has grown and I’ve been seeing more clients. It has taken a lot for me – with all my OCD, type-A, perfectionistic tendencies – to unload the shotgun of my ambitions. There’s nothing like seeing 5, 6 clients at a crack (which I don’t recommend for the long term) to get very serious with yourself about releasing immature notions of “getting it right.”

You cannot hold a fixed standard of perfection and meet each client successfully. Perfection is not what you do to a client, or even, who you are as a practitioner, but it’s only happens when the client has arrived in the room: only available for measure and observation in the moment when the two of you are conversing, negotiating, explaining, learning. Perfection is wholly immediate: not a split second earlier, or later.

So getting ramped up for seeing people: over-analyzing their issues or what you didn’t quite do enough of last time – or if they’re a new client, being more anxious than relaxed and happy at the prospect of meeting them and finding out what you can do for them – is not a substitute for being present to them during intake, massage, and finish-out. I’ve mentioned this before in a previous blog, but it bears repeating, mostly because I need reminding: Worry is not a substitute for paying attention. Neither is being all perfectionistic-y.

Also can I just say? Which I’m entitled to saying because, here again, I need to remind my ownself: playing teacher’s pet no longer entertains or amuses as one matures (or, at least, it shouldn’t). Most of us were lauded for our overweening efforts at getting straight As, or shots on goal, or the blue ribbon, when we were young. In the big-girl world, nobody likes a smart-ass, but that doesn’t keep us from still trying reeeeeeally hard: those of us whose perfectionism hasn’t died, only gone underground.

We’re not fooling anybody. It comes leaking out around the edges as addictions, excuses, anger and peevishness, and procrastination. As waxing and pining. If we think we have to get it right – first off, right out of the gate, every time – we’ll lay down an innumerable amount of barriers to prevent ourselves from even attempting the smallest introduction to the very thing we long to embrace: a project, a piece, a person.

Get to it.

Your client doesn’t want you to get it right.

Your client wants you to pay attention to them.

And, by the way….that goes for the rest of your life too.

So – WAKE UP! Guess what. It’s almost September. Open your eyes, your heart, your schedule, and don’t miss a single. Blessed. Minute. Even if you’re lying in the bright autumn sun for hours, not moving a muscle. Listening to old love songs. Resting. Like you deserve it or something.

Perfectionists live lives of sameness, wondering why new things never come. Perfectionism is the enemy of good, and good enough. But in an elemental way, perfectionism is the galactic enemy of action itself.

Bob Sullivan

and

All people long to write (this is natural and right) – but we become timid, anxious, perfectionists…The creative power does not come from ambition. Ambition injures it and makes it a nervous strain and hard work. Writing is not a performance but a generosity. Write to enlarge the soul. Work freely and rollickingly as if you were talking to a friend who loves you.

Francisco Stork

and

Maybe it happens this way
Maybe we really belong together
But after all, how little we know

— “How Little We Know” sung by Lauren Bacall in “To Have and Have Not” by Johnny Mercer and Hoagy Carmichael 1944

What you just read is not my fault. It’s because my friend, colleague, co-conspirator and pants kicker Rowan Blaisdell talked me into it, and also, because I cannot resist a write-off: 31 Posts in 31 Days August Blog Challenge, Business Blogging School. Caution snuffed, perfectionism cast off like a smelly cloak: this is blog #22. (okay, I’ve missed a few.)

“Mise en place” – photo essay

It’s a French phrase, something I learned from Lucky Peach in their “The Cooks & Chefs Issue,” meaning “putting in place.” From professional kitchen jargon, it refers to how one sets up their space to do the prepping, baking and cooking needed during one’s shift.

In the Lucky Peach Spring 2012 edition, a chef was interviewed and asked, when are you having a good day? “When the mise en place is good,” he replied, along with a few other things.

When are you having a bad day? He replied, when the mise en place is bad, and then details.

I recently posted on my experience as a server in a local, popular restaurant. In reflecting on how being a waitress helped me become a better massage therapist, I realized I have little “mise en place” all over my office: stations of aid, that help me do my job. When these are clean, organized, well-stocked and pleasing to the eye, my work goes well.

So here are some pictures of my office “mise en place.”

The Desk

The Oils, White Sage and Crockpot…for heating towels

The Desk

The Desk

The Reiki Altar

The Reiki Altar

Hanging in the Window, in direct line of sight when I'm seated at client's head

Hanging in the Window, in direct line of sight when I’m seated at client’s head

The Client Folder

The Client Folder

The table, with summer spread. (not a work station, so much, as the place of work itself....like a gas range in a kitchen)

The table, with summer spread. (more the place of work itself, like a gas range in a kitchen)

What you just read is not my fault. It’s because my friend, colleague, co-conspirator and pants kicker Rowan Blaisdell talked me into it, and also, because I cannot resist a write-off: 31 Posts in 31 Days August Blog Challenge, Business Blogging School. Caution snuffed, perfectionism cast off like a smelly cloak: this is blog #19.

Once a Server, Always

Just now I had dinner at Chase’s Daily, Belfast Maine’s claim to culinary fame. I worked there for years, while building my massage practice. Being a server and a massage therapist is not mutually exclusive, something worthy of a blog post sometime.

Tough experiences bring you close to others who work at your side. If you can get through them together, you bond unbelievably. I know this is a small stretch, but there is a similarity between serving at a very popular restaurant in Maine in the summer, and boot camp. They are nearly equal, in terms of hours spent laboring in heat, under constant pressure, running like a madwoman, and being yelled at.

Although not from staff or owners. If I had to have a waitress experience, I was the luckiest to have it at Chase’s, for once I proved my mettle and that I wasn’t going to flake out on them, the owners (the Chase family) adopted me as one of their own. And if your employer is for you, who can be against you?

It was incredibly stressful working there in the summer. We would always get tourists who saw anything that happened there as an impediment to them having a good vacation, and they were (and are) breathtakingly rude. But I did it for four years: I did it for the Chase family, and my amazing co-workers, and the fantastic baked goods, entrees, and the art hanging on the walls (Perimeter Gallery).

I did it because I love Belfast, and Chase’s is in the center of town. You can see Alexia’s across the way, and the lights of the Colonial Theatre blazing down High Street in the dusk of evening…like tonight.

Middle Eastern salad, with yogurt dressing. All veggies from the farm.

Middle Eastern salad, with yogurt dressing. All veggies from the farm.

Every time I go into Chase’s now, I become infused with love. I can’t help it. I get hallooed and hailed and hugged by my ex-co-workers but forever pals. The owners nod and smile and inquire as to how I am. I ask kindly for a seat, but they know what I want: the end stool at the far portion of the counter where I can keep an eye on the kitchen, to harass Freddy if he looks up, and in general make audible yummy noises.

Even the littlest one, Romi, wanders out from behind the bake pan cooling racks and puts her arms around my waist. She can reach that high now: I first knew her when she was a toddler. Now in grade school and with freckles, she looks up into my face, close as can be, and says pitifully, “I waaaaved to you just now, but you didn’t seeeeeee me.”

“Well,” I said. “I see you now. Hello sweetie.” <<hug>>

Any of you who have ever waited tables know: once a server, always a server. It came over me in a crushing rush, while I sipped my red wine and sucked on warm olives: the kitchen, where I did everything, even sanded down and painted that washstand one March during their annual spring cleaning.

The cups that I organized. The coffee pots I washed, the espresso machine I cleaned. The grated cheese I refilled. I knew where every single one of those things needed to be, and where to get more of them should we run out.

And serving. I could hear that food needed to be run: could recognize server names, and translate the caller’s timbre from “urgent” to “This is VERY urgent, someone come get this food NOW.” I was so close to the pick-up window: it was everything I could do to not go over there and run a few plates out to the dining room myself.

But it wasn’t my place anymore. The urge had to remain so: just an urge. I had left two years ago, when I turned 40 and realized I was either going to go into massage therapy full time, or I wasn’t. I took the leap, but I did look back while leaping.

It was a part of my life that was over. Things come to an end, but you forget everything about it that drove you crazy. Only the love remains.

This has something to do with massage therapy, in that I have lived and worked in a small town for nearly 15 years, and while I have clients who are always discovering me, I have a significant amount in my “Inactive” file. For whatever reason, I was seeing them, and then I never saw them again.

Unless at the grocery store, or standing in line at the market, or by chance in another town. The temptation is, because I knew them so fully once, to behave as though I know them fully now. But I don’t. It’s no longer my place to inquire too vigorously, or personally.

In these encounters I know we both feel a little awkward, but it’s best to just be together in the moment, and not wait for apologies or promises. They don’t owe me a thing: their life and mine no longer intersect meaningfully: only just now, like this, looking at one another and smiling.

There is nothing else I really feel for this person: I have no agenda for them, no fear of why they left, no hope of their return to my office. Only the affection I felt for them once, and therefore always will feel, remains.

What you just read is not my fault. It’s because my friend, colleague, co-conspirator and pants kicker Rowan Blaisdell talked me into it, and also, because I cannot resist a write-off: 31 Posts in 31 Days August Blog Challenge, Business Blogging School. Caution snuffed, perfectionism cast off like a smelly cloak: this is blog #18.